Support
Returns
If there is a problem with your order, contact us first and we will guide you through the next step.
The contact form will route your message as a returns or product issue enquiry so we can review it properly from the start.
Returns support
Start with the order details and we will help you work out the right resolution.
That may include a return, replacement, refund review, or a different support path depending on the issue.
Returns overview
If something is wrong with your order, contact KnuckleBones before sending anything back.
Use the returns contact route and include your order number, the email used at checkout, and a short explanation of the issue so we can guide you to the right next step.
Before requesting a return
Please inspect your order as soon as it arrives and contact us promptly if an item is damaged, incorrect, or appears to have a manufacturing issue.
If your request relates to product condition, shipping damage, or an order error, clear photos will help us assess the issue faster.
Do not dispose of the item or any relevant packaging until we have reviewed your request, as we may need additional details to process it.
Return eligibility
Return eligibility may depend on the condition of the item, the reason for the request, whether the product has been opened or used, and any mandatory consumer rights that apply in your location.
For hygiene, safety, and product-integrity reasons, some opened, used, damaged, or final-sale items may not be eligible for change-of-mind returns unless required by applicable law.
If an item arrives faulty, damaged, or not as ordered, we will review the issue in line with our policy and any rights you may have under applicable law.
How the process works
Contact support first so we can review your request and confirm whether a return, replacement, store credit, or other resolution is appropriate.
If a return is approved, we will provide the next steps, including any return instructions that apply to your order.
Items sent back without prior approval may cause delays or may not be accepted, so please wait for instructions before returning anything.
Refunds and replacements
If a refund is approved, it will generally be returned to the original payment method unless another resolution is agreed.
Processing times can vary depending on the payment provider, the condition review, and whether the return has been received and verified.
In some cases, a replacement, partial refund, or other remedy may be more appropriate than a full refund depending on the issue.
Change of mind
If you have changed your mind, contact us before opening or using the product so we can confirm whether your order may qualify for a change-of-mind return.
Any approved change-of-mind return may be subject to conditions such as the item being unused, in original condition, and returned within the applicable return window.
Original shipping costs, return shipping costs, and other non-refundable charges may be excluded where permitted by law.