Terms & Conditions

These Terms & Conditions govern your access to and use of the KnuckleBones website, account features, content, and any products or services purchased through the storefront.

By accessing the website or placing an order, you agree to these Terms & Conditions and to our Privacy Policy. If you do not agree, do not use the website.

These terms are intended to support a premium ecommerce experience while also setting clear expectations around product information, purchases, acceptable use, and important health and safety disclaimers.

KnuckleBones is a premium wellness brand offering targeted muscle release tools and related ecommerce services.

Unless otherwise stated, references to KnuckleBones, we, us, and our refer to the operator of this storefront and its related business activities, including product sales, customer support, fulfilment coordination, and account services.

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others, interfere with the site, disrupt services, or attempt unauthorized access to accounts, systems, data, or infrastructure.

You must not misuse the storefront, scrape content or pricing in an abusive way, upload malicious code, attempt to bypass security or regional settings, or use the site in connection with fraud, unlawful resale conduct, or misleading commercial activity.

We may suspend, restrict, or terminate access where we reasonably believe these terms, applicable law, or platform integrity have been breached.

Some features may require you to create an account. You are responsible for maintaining the confidentiality of your login credentials and for activity that occurs under your account, except to the extent caused by our own failure to maintain appropriate security.

You agree to provide accurate, current, and complete information and to update it where needed so we can process orders, communicate with you, and maintain your account correctly.

We may suspend or close accounts used in a misleading, abusive, fraudulent, or unauthorized way.

We aim to present products, images, materials, dimensions, colorways, features, and descriptions as accurately as reasonably possible. However, actual appearance may vary depending on production tolerances, photography, display settings, and future design refinements.

Product information on the site is provided for general informational and shopping purposes. Unless expressly stated by us, references to body areas, release techniques, recovery routines, or wellness use cases should not be read as a guarantee of any particular medical, clinical, or therapeutic outcome.

We may update product descriptions, specifications, availability, packaging details, pricing, and related content at any time without prior notice.

KnuckleBones products are wellness and self-release tools. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease, injury, or medical condition, and nothing on this website is medical advice.

Information on this site, including product descriptions, educational content, routines, anatomy references, and general wellness language, is provided for general information only and is not a substitute for professional medical advice, diagnosis, treatment, or individualized clinical assessment.

You should seek advice from a qualified healthcare professional before using our products if you are pregnant, recovering from surgery, managing an injury, living with a medical condition, taking anticoagulants, experiencing unexplained pain, reduced sensation, circulation issues, skin fragility, severe inflammation, or any condition that could make self-release inappropriate or unsafe.

Do not use a product in a way that causes sharp pain, numbness, dizziness, worsening symptoms, or other concerning reactions. Stop use and seek professional advice where appropriate.

Any decision to use our products is made by you and at your own risk. Results will vary from person to person.

KnuckleBones does not provide emergency care, medical treatment, physical therapy services, or clinical supervision through this website.

If you believe you are experiencing a medical emergency or urgent health issue, seek immediate help from an appropriate healthcare provider or emergency service.

Placing an order is an offer to purchase. An order is not finally accepted until payment has been successfully processed and we or our fulfilment partners begin acceptance and fulfilment procedures.

We may refuse, limit, or cancel orders where reasonably necessary, including where products are unavailable, pricing or content contains an obvious error, fraud is suspected, shipping restrictions apply, or an order appears inconsistent with normal consumer purchasing behavior.

If an order is cancelled after payment has been authorized or captured, we will arrange an appropriate refund of the affected amount.

All prices displayed on the website are subject to change without notice. Depending on your shipping destination and applicable law, prices may or may not include taxes, duties, shipping, or other charges unless expressly stated at checkout.

Payments are processed through Stripe and related payment infrastructure. By submitting payment details, you represent that you are authorized to use the chosen payment method and that the information provided is accurate.

We reserve the right to correct pricing, typographical, promotional, or technical errors and to cancel or adjust affected orders where appropriate, including after an order has been submitted if permitted by law.

Orders may be fulfilled by us directly or through third-party fulfilment and logistics partners, including Amazon FBA and shipping carriers.

Delivery estimates are approximate only and not guaranteed unless expressly stated. Delays can occur due to carrier issues, customs processes, demand spikes, weather events, systems outages, or factors outside our reasonable control.

Risk in products passes to you to the extent permitted by applicable law once the order has been delivered to the address provided or otherwise delivered in accordance with the shipping method selected.

Returns, exchanges, and refunds are subject to the policy in effect at the time of purchase, together with any non-excludable rights you may have under applicable consumer or consumer-protection law.

Nothing in these terms is intended to exclude, restrict, or modify any consumer guarantee, statutory right, or other protection that cannot lawfully be excluded under the laws that apply to your purchase.

Where a law implies rights or remedies that cannot be excluded, our terms must be read subject to those rights.

Promotions, launch offers, discount codes, bundles, and limited campaigns may be subject to additional terms, time limits, minimum spend thresholds, product exclusions, or usage caps.

Unless expressly stated otherwise, offers cannot be combined, applied retrospectively, exchanged for cash, or applied after an order has been submitted.

We may send you service-related communications such as order confirmations, shipping updates, delivery notifications, password resets, and account security alerts as part of running the storefront and managing your account.

Marketing emails are optional. Where your consent is required, we will only send marketing emails if you have opted in, and you may update your marketing email preferences through your account settings or by using the unsubscribe link in those emails.

Updating your marketing preferences will not affect transactional or service-related communications that are necessary to complete your orders or maintain your account.

All content on the website, including branding, product names, copy, layouts, graphics, logos, product imagery, videos, icons, and design elements, is owned by KnuckleBones or its licensors and is protected by applicable intellectual property laws.

You may view and use the website for personal, lawful, non-commercial shopping purposes only. You must not reproduce, distribute, adapt, republish, reverse engineer, or commercially exploit site content without prior written permission.

If you submit reviews, feedback, suggestions, testimonials, images, or other content to us, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, and display that content for business, editorial, promotional, or product-development purposes, subject to applicable law and our Privacy Policy.

You confirm that you have the right to submit that content and that it does not infringe the rights of others or contain unlawful, misleading, abusive, or defamatory material.

The website may integrate with or link to third-party services, including payment providers, fulfilment infrastructure, analytics tools, social platforms, and external websites.

We are not responsible for the content, policies, uptime, or practices of third-party services that we do not control, even where we rely on them as part of operating the storefront.

To the maximum extent permitted by law, the website and its content are provided on an as available and as is basis, without guarantees that the site will always be uninterrupted, error-free, secure, or free from harmful components.

To the maximum extent permitted by law, we do not warrant that the website, product information, educational content, or third-party integrations will meet every expectation, deliver any guaranteed health outcome, or be compatible with every device, workflow, or use case.

To the maximum extent permitted by law, KnuckleBones will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, business opportunity, or anticipated savings arising out of or connected with the website, products, or these terms.

To the maximum extent permitted by law, our aggregate liability for claims arising out of or relating to a product or order will be limited to the amount paid for that product or order giving rise to the claim.

Nothing in these terms excludes liability that cannot lawfully be excluded or limited, including liability arising from certain consumer rights, fraud, or any other liability that applicable law does not permit us to limit or exclude.

You agree, to the maximum extent permitted by law, to indemnify and hold harmless KnuckleBones and its related parties from claims, losses, liabilities, damages, and expenses arising from your unlawful use of the website, your breach of these terms, or your infringement of another person’s rights.

We may update these Terms & Conditions from time to time to reflect changes to the business, legal requirements, products, fulfilment setup, or website functionality.

The updated version will be posted on this page, and continued use of the site after an update will be treated as acceptance of the revised terms to the extent permitted by law.

The laws that apply to these terms, and the courts that may have jurisdiction over disputes, will generally be determined by your location or the location from which we accept and fulfil your order, subject to any mandatory consumer-protection rules that apply.

Nothing in this section limits any rights you may have under mandatory consumer or privacy laws in your local jurisdiction.

If you have questions about these Terms & Conditions, please contact KnuckleBones using the contact details provided on the website.

For order-specific issues, it is usually fastest to contact us with your order reference and the email used at checkout.