Privacy Policy

This Privacy Policy explains how KnuckleBones collects, uses, stores, and shares personal information when you visit our website, create an account, manage your preferences, contact us, or place an order.

It applies to our ecommerce storefront and related operations, including account management, checkout, payment processing, fulfilment, customer support, analytics, fraud prevention, and marketing communications.

By using the website, you acknowledge that your information may be handled as described in this Privacy Policy. If you do not agree with this policy, please do not use the site.

We may collect information you provide directly to us, including your name, email address, phone number, billing address, shipping address, company name, account details, and any information you choose to submit through forms, account settings, support messages, business enquiries, or newsletter signups.

If you place an order, we may collect or receive order-related information such as purchased items, cart contents, transaction status, fulfilment details, delivery status, refunds, returns, and customer service history.

We may also collect technical and usage information automatically, including your IP address, browser type, device information, approximate location, pages viewed, referral source, and interactions with the storefront.

We use cookies and similar technologies to operate the storefront, remember region and session preferences, support account functionality, maintain cart behavior, improve performance, measure usage, and help with analytics, fraud prevention, and security.

Some cookies are important to core storefront functionality, including account login, cart persistence, and checkout-related behavior. If you disable certain cookies, parts of the site may not function properly.

We and our service providers may also use measurement and analytics technologies to understand how visitors use the website, which pages perform well, and where the shopping experience can be improved.

Payments are processed securely through Stripe and related payment infrastructure rather than being stored in full directly by KnuckleBones.

When you make a purchase, payment-related information may be collected and processed by Stripe and its service providers in accordance with their own privacy terms, security practices, and legal obligations.

We may receive limited payment and transaction details needed to confirm payment, manage orders, reduce fraud, investigate disputes, and provide customer support.

To fulfil orders, we may share relevant customer and order information with logistics and fulfilment providers, including Amazon FBA, shipping carriers, warehousing partners, and related service providers.

This may include information such as your name, shipping address, contact details where required for delivery, order contents, and fulfilment references needed to pick, pack, ship, track, and support your order.

We share this information only as reasonably necessary to complete fulfilment, delivery, returns, customer support, and related operational tasks.

We may use personal information to operate the website, provide products and services, process and manage orders, create and maintain accounts, maintain customer preferences, support customer service, and respond to enquiries.

We may also use information to detect fraud, manage risk, monitor site stability, improve site performance, analyze shopping behavior, maintain security, comply with legal obligations, and protect our rights and operations.

Where permitted by applicable law, we may use information to send product updates, launch news, educational content, and offers to customers who have chosen to receive marketing emails.

Marketing emails are optional. You can choose whether you want to receive product updates, launch news, and promotional emails from KnuckleBones.

If you have an account, you may manage your marketing email preferences through your account settings.

Transactional communications are different from marketing. Even if you opt out of marketing emails, we may still send service-related messages needed to complete your order or manage your account, including order confirmations, shipping updates, delivery notifications, password resets, and account security notices.

We may share personal information with trusted service providers and partners that help us run the business, including ecommerce infrastructure providers, payment processors, fulfilment providers, shipping partners, analytics providers, communications platforms, customer support tools, fraud and security partners, and professional advisers.

We may also disclose information where required by law, to respond to lawful requests, to enforce our terms, to protect rights or safety, to investigate fraud or misuse, or in connection with a business restructure, financing event, sale, merger, or asset transfer.

We do not state in this policy that we sell personal information in exchange for money. Some privacy laws may define certain advertising or analytics-related disclosures broadly, and we will honor applicable rights where those laws apply.

KnuckleBones is operated from Australia and is launching with a United States sales focus, but our providers, platforms, fulfilment services, and support operations may involve processing in multiple countries.

As a result, personal information may be stored or processed outside your state, province, or country, including in jurisdictions that may have different privacy laws from your own.

Where required, we will take reasonable steps to use appropriate safeguards for international transfers and cross-border processing.

Depending on where you live, you may have rights relating to your personal information, which can include requesting access, correction, deletion, restriction, objection, withdrawal of consent, or a copy of certain information in a portable format.

We will review and respond to verified privacy requests in line with the legal requirements that apply to the request.

We may need to verify your identity or authority before completing certain requests.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining accounts, keeping business records, providing support, resolving disputes, complying with legal obligations, and enforcing agreements.

Retention periods may vary depending on the type of information, why it was collected, the sensitivity of the data, and applicable legal or operational requirements.

We use reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.

Even so, no website, platform, transmission method, or storage system can be guaranteed to be completely secure, and we cannot promise absolute security.

Our website is not directed to children, and we do not knowingly collect personal information from children in a way that requires parental consent under applicable law.

We may update this Privacy Policy from time to time to reflect changes to the business, legal requirements, our providers, or the way the storefront operates.

When we make updates, we will post the revised version on this page and update the effective date where appropriate.

If you have a privacy question, want to update your details, or wish to make a privacy-related request, please contact KnuckleBones using the contact details provided on the website.

Privacy requests may include access, correction, deletion, consent withdrawal, or objections to direct marketing where those rights apply.