Support
Frequently asked questions
Straight answers on product use, orders, shipping, returns, and support so it is easier to shop with confidence.
KnuckleBones support
Clearer guidance before purchase, and fewer avoidable support loops after it.
This page covers the questions most customers ask first, from product use to shipping, returns, and account preferences.
Product and use
What is KnuckleBones?
KnuckleBones is a range of targeted muscle release tools made from premium medical-grade silicone. The tools are shaped to mimic the feel of knuckle, elbow, and thumb pressure used in hands-on bodywork.
Who is it for?
KnuckleBones is designed for anyone wanting more targeted self-release at home, including active people, desk workers, people managing everyday muscle tension, and customers building simple recovery routines into daily life.
Is this a medical device?
No. KnuckleBones products are wellness tools for self-release and recovery routines. They are not intended to diagnose, treat, cure, or prevent a disease or medical condition, and the website does not provide medical advice.
How do I know which side of the tool to use?
Each tool is designed around broad knuckle-style pressure, deeper elbow-style targeting, and more precise thumb-style contact points. In general, broader surfaces suit larger muscle groups, while more focused points suit smaller areas and tighter spots.
What if a movement feels too intense?
Ease off immediately. You should not continue if use causes sharp pain, numbness, dizziness, or worsening symptoms. If you are unsure whether self-release is appropriate for you, speak with a qualified healthcare professional before continuing.
Orders and shipping
Where do you ship first?
KnuckleBones is launching with a US-first ecommerce and fulfilment setup, with broader international availability expected to expand over time.
How long will shipping take?
Delivery times depend on your destination, stock location, carrier performance, and the shipping method selected at checkout. Any delivery windows shown at checkout are estimates rather than guarantees unless we explicitly say otherwise.
Will I receive order updates?
Yes. We send essential transactional emails such as order confirmation, shipping updates, delivery notifications, and account-related service messages when needed.
Can I change or cancel an order after placing it?
If your order has not yet moved into fulfilment, we may be able to help. Contact support as soon as possible with your order number and the email used at checkout, and we will confirm what is still possible.
Returns and support
Do you accept returns?
Yes. Please review our returns page for the current returns process, eligibility requirements, and any exclusions that apply to opened, used, damaged, or final-sale items.
What if my order arrives damaged or there is a problem?
Contact support as soon as possible and include your order number, a short description of the issue, and clear photos where relevant. We will review the issue and guide you through the next step.
How do I contact KnuckleBones?
The best way to reach us is through our contact page or by emailing [email protected]. Include your order number if your question is about an existing order.
Can I manage marketing emails?
Yes. If you have an account, you can manage your marketing email preferences in your account settings. You can also use the unsubscribe link in marketing emails.